Q. What are your check-in & check-out times/procedures?
A. Check-in is 4 pm, check-out is 11 am. Any unauthorized late check-out may be subject to a charge of 1 and 1/2 times the daily prorated rent plus any additional damages incurred. Each property has individual check-in and check-out procedures; with your final confirmation/payment, you will receive detailed instructions for your arrival and departure. All properties are inspected prior to your arrival, but we encourage you to inspect the property to ensure no major damage was done by prior guests, which you could potentially be held liable for.
Q. Are your properties pet friendly??
A. Yes all of our properties are pet/dog friendly; please inquire about the specific property you are interested in. An Additional pet fee is required. If you bring your pet, please remember that you are responsible for controlling excessive noise from your pet. Excessive noise may result in early termination of your rental agreement. We also kindly ask that you keep pets off ALL furniture. Thank you!
Q. What is the maximum number of people allowed?
A. All our homes comfortably sleep specific numbers of people, combining adults & children. Please take a look at our full floor plans of each of our properties as we want your group to be as comfortable as possible. We do allow additional guests at The Gonzales Mansion & Venue. Additional event fees apply.
Q. Are sheets/linens included?
A. All linens including sheets, bath towels, and kitchen towels are provided
Q. What payment types are accepted?
A. We accept Visa, MasterCard, Discover. Personal checks are accepted, however a credit card is required to secure reservation for security deposit.
Q. What is your payment policy?
A. 50% of the total rental amount is required for confirmation of reservation. The remaining balance is due 10 days prior to your check-in date. Reservations made less than 14 days prior to arrival will require payment in full.
Q. Is smoking permitted?
A. Smoking of any kind is prohibited inside all of our properties and may result in forfeiture of your deposit if not adhered to.
Q. What is your cancellation policy?
A. We like to call this our "rescheduling policy". Any funds that have been collected by us will be applied toward another time/available date(s) when your vacation can be re-booked.
Q. Are events or parties permitted?
A. Partying is not permitted at any of our properties except The Gonzales Mansion & Venue without manager's prior consent. Any such gathering such as a birthday, graduation, wedding, reunions, etc. requires prior authorization from owners. Failure to do so may result in immediate eviction.
The above are common/general questions & guidelines. Please note that upon booking, guests will be provided a comprehensive Vacation Rental Agreement outlining all terms and conditions for your stay. This agreement must be agreed to prior to final reservation.